Privacy Policy

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Privacy Policy

This Privacy Policy explains the information we collect from you when you purchase our products through our website. As a data controller, we are legally required to inform you about who we are, why and how we use your data, and your rights concerning your personal information.

Who We Are

We are Abbotts Events Limited, based at Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy CF40 2ET.
You can contact us by:

  • Post: Using the address above
  • Phone: +44 (0)2921 175 100
  • Email: For data protection queries, reach out to our Data Protection Officer at dpo@abbotts-events.com.

Information We Collect

When you place an order online, we may collect the following information:

  • Name
  • Address
  • Contact number (telephone or mobile)
  • Email address

Why We Collect Your Data

We use your information to:

  • Process and manage your order.
  • Send order confirmations and details.
  • Contact you by phone if necessary regarding your order.

This information is required to fulfil our contract with you and deliver your purchased goods.

How We Handle Your Data

We do not sell, trade, or distribute your personal information for marketing or commercial purposes.
We only share your data with trusted third parties when absolutely necessary, such as for fulfilling your order.

We do not use your information to make automated decisions that impact you.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To process and deliver your order.
  • Legitimate interest: To provide customer service and handle queries.

Third-Party Sharing

We may share your personal information with trusted third parties, such as:

  • Payment processors: To process your payments securely.
  • Delivery partners: To deliver your order.

These companies are obligated to handle your data securely and in accordance with applicable laws.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and gather usage statistics. Cookies may also be used to improve website functionality or for analytics purposes. For more details, please refer to our Cookie Policy.

International Data Transfers

Some of our data processing may take place outside the UK/EU. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data and comply with data protection laws.

Children’s Privacy

Our website is not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Data Retention

We keep your personal information only as long as necessary for the purpose it was collected, typically no longer than seven years, unless required for legal or accounting purposes

Your Rights

Under data protection laws, you have the following rights regarding your personal data:

1. Right to Be Informed

This Privacy Policy, alongside our Cookie Policy, ensures you are informed about how we use your data.

2. Right to Access

You can request a copy of your personal data through a Subject Access Request. To make a request, write to:
Data Protection Officer, Abbotts Events Limited, Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy CF40 2ET
We will provide this information free of charge unless exceptional circumstances apply.

3. Right to Rectification

If any information we hold about you is incorrect, please contact us at dpo@abbotts-events.com, and we will update it promptly.

4. Right to Erasure (“Right to Be Forgotten”)

You can ask us to delete all personal information we hold about you. Where appropriate, we will comply with your request. Contact dpo@abbotts-events.com for assistance.

5. Right to Object

You can object to:

  • Your data being used for direct marketing.
  • Processing your data for research purposes.
  • The use of your data for scientific or historical research.

Contact dpo@abbotts-events.com if you wish to exercise this right.

6. Right to Restrict Processing

You may request that we limit how your data is processed under these circumstances:

  • If you believe your data is inaccurate (pending validation).
  • If you believe our processing is unlawful but prefer your data not be erased.
  • If you need the data to support a legal claim.
  • If you object to processing but wish to retain the data for future restrictions.

7. Right to Data Portability

You can request that your personal data be transferred to another organisation.
This applies only to certain data you have provided. Contact us at dpo@abbotts-events.com for details.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Significant updates will be communicated via our website.

Submitting Requests About Your Data

To:

  • Request a copy of your data
  • Correct inaccuracies
  • Restrict processing or object to its use

Please contact us via email, post, or telephone using the details provided above.

Complaints About Our Use of Your Data

If you are unhappy with how we handle your personal data, you can contact the Information Commissioner’s Office (ICO):